Service Levels

RTLB Services are divided into two levels:

Level I - Services consist of work that can be performed in as little as one day and require less than 72 hours of preparation. Excluding the application and issuance of permits. RTLB may require the homeowner to pull the necessary permit.

Level II - Services typically require multiple days of on-site work, multiple permits, including pre and post site inspections and clearance. Level II Services may require two or more skilled contractors working numerous days or weeks. 

Level I and Level II services are available to owner-occupied single-family residences. RVs and roof repairs are excluded. If applicable, the homeowner is solely responsible for obtaining written approval from the Homeowners Association or Property Management.

Service Level I

Installation of fire and carbon monoxide detectors        

Installation of manufactured ADA ramps.

Installation of stair rails                                                      

Installation of grab bars                                                   

Install, replace, and ground non-working electrical outlets.

Replacement of broken faucets, showerheads, garbage disposal, and water heaters.    

Replace broken exterior entry-doors                                

Install lever handles, doorknobs, and deadbolt locks. (Not to exceed 4 units per household.)      

Repair, remove, replace broken toilets.                           

Clean up (exterior and interior cleanup is intended to improve the safety of pathways inside and outside the home.)           

Lighting (repair or replace non-working interior and exterior lighting to improve security, energy efficiency and safety.)

Plumbing (repairs to eliminate leaks and water waste. Whole systems replacements are not available.)

Service Level II

Window Replacement & Repairs (total project cost including finish work may not exceed $3,000.00)

ADA ramps that require architectural design.

Stair lifts

Bathroom Safety Modifications (removal of tub to accessible shower. Improve existing shower accessibility.)

Door Widening & Installation (to allow for improved accessibility and mobility through exterior entry doors and interiors doors leading into the client's bedroom and primary bathroom. Door widening and or replacement are limited to 3 doors per residence.)

Carpet/Flooring Repairs and/or Replacement (carpet/flooring repairs must address a fall or trip hazard. Help to remove furnishing may be available through RTLB volunteers but is not guaranteed. Ultimately, the removal of furnishing is the responsibility of the client or household members. RTLB will make flooring carpet selection.)

Repair/Replace Interior & Exterior Stairs (total project cost including finish work may not exceed $10,000.00)

Code Enforcement Correction (support efforts to correct code citations that impact home safety.)

Electrical Repairs (must meet RTLB’s definition of as critical or essential for legal occupancy. All work must be performed by a licensed electrician. Total project cost including finish work may not exceed $5,000.00)    

HVAC (heating and ventilation only. Must meet RTLB’s definition of as critical or essential for legal occupancy. All work must be performed by a licensed HVAC contractor. Total project cost including finish work may not exceed $6,000)